Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

We only offer refunds for damaged or mislabeled products, not for buyer’s remorse. To start a return, you can contact us at services@thefounderpalace.com. We will send you the following instructions regarding the refund. 

Wrong Address: You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Exchanges: Wrongly ordered sizes won’t be eligible for refunds. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at services@thefounderpalace.com